Garden Of Eden Colloidal Silver – 0.5 Ounce

Ready to ship in 1-3 business days

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Shipping Policy

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This policy is published on our website:
https://www.intothegardenofeden.com/shop-goods/Shipping-Policy-c31291270

We offer a variety of shipping options to meet your needs!

- STANDARD SHIPPING will be processed & sent out within 3 business days, plus ground delivery time. Total STANDARD SHIPPING from our door to yours is estimated 5-8 business days.

- EXPRESS SHIPPING will be processed & sent out within 1 business day, plus ground delivery time. Total EXPRESS SHIPPING from our door to yours is estimated 3-4 business days.

- 2 BUSINESS DAY (aka 2 DAY, aka OVERNIGHT) delivery from our door to yours is also available for any order that does not include 35% FGHP. This 2 DAY delivery will be processed during business hours and sent out same day. Orders after 4 pm and on weekends will be processed and sent on the next business day. (This option is not available for orders containing 35% Food Grade Hydrogen Peroxide, as this product cannot be sent via air transport.)

- INTERNATIONAL SHIPPING will be processed & sent out within 5 business days, plus delivery time. Total INTERNATIONAL SHIPPING from our door to yours is estimated 12-15 business days. Any duties, fees, taxes etc. levied on the package when it passes through customs in your country will be your responsibility. Please track your package using the tracking info we provide in your shipping confirmation email to stay aware of its location and any potential delays. (Due to international shipping regulations, we cannot send 35% Food Grade Hydrogen Peroxide overseas; we offer 8% FGHP as an alternative that can be used for the exact same intents and purposes and can be sent overseas!)

IF you do not receive the tracking info we automatically provide after our guaranteed processing time for your selected shipping option, then contact us ASAP. We do not have the means to manually track every package once it leaves our facility, so we are unaware of issues unless you bring them to our attention! Unreasonable delays in contacting us about this matter may make your package ineligible for refund or return.

We can also arrange for local pick up if you are in our area to bypass shipping costs. This is an option that you can select at online checkout!

Please contact us via phone at 817-330-4118 or email at gardenofedenvortex@gmail.com if you would like to add extra services such as registered mail or signature requirements.

FYI:
Business days are Monday - Friday, 8 AM to 4 PM CST. Orders placed after 4 PM Monday - Friday or on weekends will begin processing the following business day.

Any order that contains 35% Food Grade Hydrogen Peroxide will be shipped via FedEx or UPS Ground / Home Delivery and cannot go by air. All other orders that do not contain this product can be shipped via your choice of FedEx, UPS, or USPS.
Again, any order that contains 35% Food Grade Hydrogen Peroxide will be shipped via FedEx or UPS Ground / Home Delivery and cannot go by air or USPS.

35% Food Grade Hydrogen Peroxide cannot be shipped overseas due to international shipping regulations. We offer 8% Food Grade Hydrogen Peroxide for international orders, which can be shipped internationally and can be used for the exact same intents and purposes by using different dilution ratios - see our hydrogen peroxide page for dilution charts for both concentrations!

Shipping rates are calculated based on the weight and size of your package.

Shipping for 35% FGHP is somewhat pricey, and we cannot offer free shipping on this product. It is our real cost for shipping and handling, as this product is extremely volatile and must be packaged with care, consideration, and in alignment with numerous regulations.

Your order's tracking number which will be automatically emailed to you after your order has been processed.

You will receive an order confirmation email with details including your order number shortly after placing your order. You will receive a separate shipping confirmation email after your order has been processed which will include your tracking number. Please make sure to enter your email address correctly at checkout, and carefully check your spam/junk folders for these updates just in case you have not added us to your safe senders list and don't see these emails in your inbox!

Confirmation emails will come from High Vibe Health from The Garden of Eden at gardenofedenvortex@gmail.com.

Use your tracking number to track your order! Depending on which shipping service you chose at checkout, you can track your order at FedEx.com, UPS.com, or USPS.com to track your order.

If you notice that your address is incorrect, contact us immediately to correct it. We can update your address with the correct info before we send your order out for delivery. However, we cannot change your address or redirect the package in any way once we send it out for delivery. If your package is returned to us or is undeliverable due to incorrect address, you will incur extra shipping charges to send it again.

From time to time, our shipping software flags an address as "unverified". We will contact you if this happens, and we will not ship your package until we confirm your address to avoid extra shipping charges. Please note that this may add more time to your estimated delivery window. This may happen if you overlooked entering an apartment or suite number, for example.
We cannot ship to PO boxes or military addresses for FedEx or UPS orders. If you enter this info for your shipping address, IT IS GOING TO DELAY YOUR SHIPMENT until we verify a real street address!***

Be aware that ALL orders that contain 35% Food Grade Hydrogen Peroxide are shipped via FedEx or UPS, thus again we cannot ship 35% Food Grade Hydrogen Peroxide to a PO Box, military address, or overseas.

***Once more: submitting a PO Box as shipping address for any order that contains 35% Food Grade Hydrogen Peroxide WILL DELAY YOUR SHIPMENT until you update us with a street address for delivery.***

Per our Refund Policy, please contact us within 2 weeks of delivery if there are any discrepancies in the order you received. Once outside this window, orders will incur a 15% restocking fee.

IF FedEx, UPS, or USPS service keeps your package at one of their locations for you to pick up because you were unavailable to receive delivery, your order is ineligible for refund on the grounds that you did not or do not pick it up. We provide the tracking number, so it is your responsibility to take note of where your package is in the delivery pipeline. If your package is held at a location, it is your responsibility to contact the delivery service to obtain it.

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Refund Policy

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This policy is published on our website:
https://www.intothegardenofeden.com/shop-goods/Refund-Policy-c31291240

We provide high quality products we hope will improve not only your life, but also the lives of many others!

If you are unsatisfied with your order, please contact us within 14 days of receiving your order via email or phone to discuss options for resolution.

Claims over 14 days will not be valid for a refund or return - only claims received within the 14 day window will be considered.

We may consider your order for a refund, return, or alternate resolution if we receive it within 14 days.

If you would like a return or a refund, we need photos of the PACKAGING as well as the CONTENTS sent to our email at gardenofedenvortex@gmail.com within 24 hours of your receipt of the package. We must have these photos to consider a refund or replacement. We will not consider your request without photos of the PACKAGING as well as the CONTENTS.

We intentionally use crushproof boxes that are tested to withstand 200 pounds of pressure, and we pack the contents carefully and considerately for optimal transport. If your box and/or products are damaged in any way, shape, or form, FedEx, UPS, and/or USPS require photos for any damage claims.

***Please note that in case of return, Food Grade Hydrogen Peroxide can only be sent to us if you refuse delivery / Return to Sender in the original, unopened packaging. It is a product that must be sent within certain regulatory procedures, and if you send it by any other means you would have to get certain hazmat certifications and licenses to do so - which would be your individual responsibility.***

***Please note that if you used a credit or debit card to order, we CANNOT refund the approx. 3% payment processing fee - even if you cancel your order before we send it to you. This is the real cost to use the payment processing service, and is deducted from your order total.***

***Please note that we CANNOT refund shipping fees! If we sent it to you, we incurred the real cost of shipping and cannot recoup that expense. If the package is returned to us as undeliverable for any reason, it will incur an extra charge to ship to you again.***

All returns will incur a 15% restocking fee for our time and potential degradation of our products.

Memberships, dues, and services are non-refundable.

IF FedEx, UPS, or USPS service keeps your package at one of their locations for you to pick up because you were unavailable to receive delivery, your order is ineligible for refund on the grounds that you did not or do not pick it up.

We automatically send shipping confirmation emails with tracking numbers once your package is processed, and you are responsible for using this info to trace the whereabouts of your package as it moves through the delivery system. IF you do not receive this tracking number within our disclosed processing time for the shipping option you chose at checkout (standard, express, or overnight), you must contact us ASAP. If you are unreasonably delayed in bringing this to our attention, we may exercise our discretion in approving or denying any claims. See our Shipping Policy for more info.

If and when we issue a refund, our payment processor discloses that it may take 3-10 business days for the credit to reflect back on your original form of payment.